This Privacy Policy describes how Araiya Palampur, and its
subsidiaries and affiliates, treat personal information. It applies to the websites and applications where
it appears, including the sites and apps for our hotel brands and our loyalty programs.
- We collect contact information
For example, we might collect your name and email address. We
may also collect your phone number or mailing address. We may collect your travel agency ID number or
social security number if you register on certain sites.
- We collect demographic information
We may collect information like your gender, age and
language preferences.
- We collect guest stay and loyalty program information
For example, we collect information on
the hotels where you have stayed, your dates of arrival and departure, goods and services purchased,
special requests and service preferences. We collect information on your use of our loyalty programs,
including how you earn and redeem points.
- We collect payment information
For example, we may collect your CREDIT CARD number if you make
a reservation online.
- We collect business information
For example, we collect contact and other relevant information
about your business if your business enrolls in one of our loyalty programs, or if your employees or
agents use a corporate account to do business with us.
- We collect information you submit or post
For example, we collect feedback about our hotels
and services that you submit to us. We also collect information if you apply for a job.
- We collect other information
If you use our website, we may collect information about the
browser you're using. We might look at what site you came from, or what site you visit when you leave us.
If you use our mobile apps, we may collect your GPS location. We might look at how often you use the app
and where you downloaded it. We collect this information using the tracking tools described below. To
control those tools, please read the "Your Choices" section.
We collect information in different ways
- We collect information directly from you
For example, if you make a reservation online, or
enroll in one of our loyalty programs. We also collect information if you contact us or participate in a
promotion.
- We collect information passivel
We use tracking tools like browser cookies and web beacons to
collect information from you. We collect information about users over time when you use this website. We
may have third parties collect personal information this way. We also collect information from our mobile
apps.
- We get information about you from third parties
We may get information from our authorized
licensees or their licensees, or from other third parties with whom we do business. We may get information
from persons acting on your behalf, for example if someone makes a reservation for you. We may also get
information from social media platforms.
- We combine information
For example, we may combine information that we have collected offline
with information we collect online. Or we may combine information we get from a third party with
information we already have.
We use information as disclosed and described here
- We use information to respond to your requests or questions
For example, we will use your
information to fulfill a request for a HOTEL RESERVATION. We might use your information to respond to a
question about your loyalty account or to fulfill a redemption request. We use social security numbers and
tax ID numbers to process tax documents.
- We use information to improve our websites and services
We may use your information to make
our hotels, services and loyalty programs better. We might use your information to customize your
experience with us. We may combine information we get from you with information about you we get from
third parties.
- We use information for security purposes
We may use your information to protect our company,
our customers, and our websites.
- We use information for MARKETING purposes.
For example, we might send you information about
new services and special offers. We might also use your information to serve you ads about our hotels,
loyalty programs and offers. We might tell you about new features or updates. These might be third party
offers or products we think you might find interesting. If you register with us, we'll send you our
promotional emails. To manage this, read the "Your Choices" section below. We may also use push
notifications on our mobile apps.
- We use information to communicate with you about your account or our relationship
We may
contact you about your account or for feedback. We might also contact you about this Privacy Policy or our
Site Usage Terms and Conditions.
- We use information as otherwise disclosed or permitted by law.
We may share information with third parties
- We will share information within the Araiya Hotels & Resorts.
This includes each of our
hotels. Many of our hotels are operated by independent licensees. To understand more about their
practices, you can contact the hotel directly.
- We will share information with third parties who perform services on our behalf
For example,
we share information with vendors who send emails for us. We also share information with companies that
help us operate our sites or run promotions. Some vendors may be located outside of the United States.
- We may share your information with our business partners
For example, we might share
information with third parties who co-sponsor a promotion. Some of these partners may send you information
about products or services by mail or email.
- We will share information if we think we have to in order to comply with the law or to protect
ourselves
For example, we will share information to respond to a court order or subpoena. Or we
may share your information if you are the winner of a sweepstakes or other contest with anyone who
requests a winner's list. We may share information if a government agency or investigatory body requests
it. We might share information if we are investigating potential fraud. This might include fraud we think
has happened during a promotion.
- We may share information with a successor to all or part of our business
For example, if part
of our business is sold we may include user information as part of that transaction.
- We may share information for other reasons we may describe to you from time to time.
You have certain choices about sharing and marketing practices
- You can opt out of receiving our MARKETING emails.
To stop receiving our promotional emails,
you can visit your account settings on the site or follow the instructions in any promotional message you
get from us. Even if you opt out of getting MARKETING messages, we will still send you transactional
messages. These include responses to your questions.
- These sites and children
Our sites and apps where this Privacy Policy is found are meant for
adults. We do not knowingly collect personally identifiable information from children under 13 without
permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13
has given us information, you can contact us at reservations.palampur[at]araiyahotels[dot]com
- We use standard security measures
The Internet is not 100% secure. We cannot promise that your
use of our sites and apps will be completely safe. We encourage you to use caution when using the
Internet. This includes not sharing your passwords. We keep personal information as long as it is
necessary or relevant for the practices described in this Privacy Policy. We also keep information as
otherwise required by law.
- We store information both in and outside of the united states
Information we collect may be
stored in and outside of the United States. If you live outside of the United States, you understand and
agree that we may transfer your information to the United States. This site is subject to national and
international cyber laws, which may not afford the same level of protection as those in your country.
- We may link to other sites we don't control
If you click on a link to a third party site, you
will be taken to a website we do not control. This Privacy Policy does not apply to the privacy practices
of that website. Read the privacy policy of other websites carefully. We are not responsible for these
third party sites.
Feel free to contact us if you have more questions
If you have any questions about this Privacy Policy, please email
us at reservations.palampur[at]araiyahotels[dot]com
You can also write to us or call at:
Araiya Palampur :
A Norwood Heights Resort, Morepaani, Kandi village, Tehsil Palampur, Kangra District, Himachal Pradesh
–176061.
If you want to correct or update your information with Araiya Palampur - A Norwood Heights
Resort or one of our hotel brands, please email us at
reservations.palampur[at]araiyahotels[dot]com
We May update this privacy policy
From time to time we may change our privacy policies. We will
notify you of any material changes to our Privacy Policy as required by law. We will also post an updated
copy on our website. Please check our site periodically for updates.